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Fort Scott campus shares customer satisfaction survey results

Fort Scott Presbyterian Village continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic above highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between June 2020 and May 2021, Fort Scott Presbyterian Village residents and their families gave the community high scores in cleanliness, dining services, and demonstrating dignity and respect. In addition, residents and families also reported a high willingness to recommend the community to others.

“Every time I have a question, I go and ask, and I get an answer,” one respondent said. “They’ve been very up front with me on what we’ve needed to know.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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