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Fort Scott Presbyterian Village shares customer service survey responses

Fort Scott Presbyterian Village continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between March 2021 and February 2022, Fort Scott Presbyterian Village residents and their families gave the community high scores for demonstrating dignity and respect, providing safety and security, and providing personal care.

“The employees have been really nice to us,” said one resident’s family member. “If anything goes wrong, they inform us.”

Another family member would tell others about the community. “I would tell them it’s a very good place to live if you want to be independent and still have good care and feel safe.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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