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Fort Scott Presbyterian Village shares new customer service survey responses

Fort Scott Presbyterian Village continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between August 2021 and September 2022, Fort Scott Presbyterian Village residents and their families gave the community high scores for demonstrating dignity and respect, providing safety and security, and fulfilling transportation needs. They also said they would recommend the community to others.
“I appreciate the quality of care I get,” said one resident. “I appreciate the people I live with. I enjoy living here. I like all of the employees, they are wonderful people.”
Another resident said “we have wonderful nurses and aides, they’re outstanding.”
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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