Fort Scott Presbyterian Village shares customer service survey responses
Fort Scott Presbyterian Village continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights recent survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between July 2022 and June 2023, Fort Scott Presbyterian Village presidents and their families gave the community high scores for demonstrating dignity and respect, safety and security, and their overall satisfaction.
Many would also recommend our community to others. “I would tell them that it's a wonderful place,” said one resident.
“It's a friendly place, and they take good care of us,” said another resident.
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.