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Resident, family surveys earn Fort Scott Presbyterian Village top honors in customer service

Fort Scott Presbyterian Village is proud to announce it has won the 2024 Customer Experience Award from Pinnacle Quality Insight, a customer satisfaction measurement firm.

Pinnacle conducted monthly surveys and telephone interviews with residents and their families throughout 2023. The award is based on their answers and means Fort Scott Presbyterian Village has placed in the top 15% of care providers nationwide across a 12-month average.

“Receiving this award is a special honor for us because it’s based on the ratings provided by our residents and their families,” said Marla Heckman, executive director. “It reflects their trust in our ability to carryout our mission of providing quality senior services guided by Christian values.”

Pinnacle has determined that the community has qualified for the award for assisted living in the following service areas:

  • Activities
  • Combined Average
  • Communication
  • Dining Service
  • Individual Needs
  • Move-in Process
  • Overall Satisfaction
  • Personal Care
  • Recommend to Others
  • Response to Problems
  • Safety and Security.

Pinnacle has 26 years of experience in senior care and senior living. It conducts more than 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

Fort Scott Presbyterian Village has been serving Bourbon County and Eastern Kansas since 1994. To learn more about how the vibrant and supportive environment at the village can meet your needs, contact Taylor Bailey at 620-223-5550 or

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